Returns and Exchange

Our aim is the complete satisfaction of the customer.

If the customer intends to exercise the right of withdrawal, he has to communicate it to Marco Manetti Milano S.r.l. within 14 calendar days from the withdrawal of the product from our warehouse or from the delivery of the courier in charge, as it results from the shipping documents.

The communication must be made by filling in the Return Form (according to the standard form of the art 49, paragraph 4 of the Consumer Code) that you can find on the website in the Customer Service area, to be sent electronically and by registered mail addressed to:

Marco Manetti Milano S.r.l., via Carlo Farini n. 69 – 20154 Milano (MI) – Italia

The date of the postmark will be considered as the date of sending.

email: orders@marcomanetti.com

The communication must indicate the personal details of the holder of the order, the references of the order confirmation, the product that the customer intends to return and the bank details of reference for any refund.

Before proceeding to the return of the item, the customer will have to receive a written Return Authorization by e-mail from Marco Manetti Milano S.r.l., where the place where the product will be returned will be indicated.

Independently from the chosen return modality, the expenses are entirely charged to the customer.

In order to facilitate the return operations and to protect the product during the transport, it is necessary to reuse the original packaging materials.

All Marco Manetti Milano S.r.l. products are provided with an identification label that must not be removed in case of return.

Upon receipt of the product Marco Manetti Milano S.r.l. will verify the observation of all the required return conditions, such as:

1. That the withdrawal form has been properly submitted within 14 calendar days from the withdrawal or receipt of goods
2. That the returned product is in perfect condition and has not been used or damaged
3. That the product identification tag has not been removed
4. That the product has been returned with the original packaging
5. That the product has been returned to our warehouse or delivered to the courier within 14 calendar days of receipt of the Return Authorization.

Once the respect of all the Return Conditions has been verified, Marco Manetti Milano S.r.l. will send an e-mail of Acceptance of Return and will activate the refund procedure by bank transfer to the coordinates communicated by the customer, within 14 working days from the date of receipt of the product.

The reimbursed price will be exclusively represented by the cost of the product net of eventual shipping costs and/or accessory charges resulting from the order confirmation, and shipping costs and/or accessory charges due to the return modality, which remain the exclusive competence of the customer, since the standard delivery modality is ex warehouse Marco Manetti Milano s.r.l.

The customer will be contacted if his return cannot be accepted because it does not comply with the Conditions of Return. In this case, he can choose to have the purchased products back at his own expenses. In case of refusal we reserve the right to retain the products and the amount corresponding to the purchase price of the products.

In some cases, it may be proposed to accept a reduction of the refund, which will be communicated, due to the decrease in value of products returned. In case of refusal, we reserve the right to retain the products and the amount indicated for the reduction of the refund due to the decrease in value of the products returned.

Exclusions

Pursuant to art. 59 of the Consumer Code, the right of withdrawal referred to in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded, as far as it is relevant to this type of supply, in relation to:

• service contracts after full performance of the service if performance has begun with the consumer’s express agreement and acceptance of the loss of the right of withdrawal following full performance of the contract by the trader;

• the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and that may occur during the withdrawal period;

• the supply of made-to-measure or clearly customized goods;

• the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery;

• the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

• contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to those additional services or goods;

In compliance with the above-mentioned discipline, the customer is therefore informed that there is no right of withdrawal for the order that can be traced back to one or more of the above-mentioned cases of exclusion.

In particular, taking into account the specific typology of the goods supplied by Marco Manetti Milano S.r.l., by their nature characterized by personalization and uniqueness, as well as by the use of valuable and exclusive materials, we inform you that the right of withdrawal is excluded, unless otherwise agreed in writing between the parties, whenever the order involves the production of one or more goods on the basis of specific indications provided by the customer through the configuration software of this website, or through any other communication channel useful for this purpose.